Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and QWEB Inc., a Delaware corporation ("QWEB," "we," "us," or "our"), governing your access to and use of the QWEB platform, including our website at qwebmaster.com, the application at app.qwebmaster.com, all associated APIs, AI agents, client portals, and related services (collectively, the "Platform").

QWEB is an AI-powered marketing automation platform that provides content creation, social media management, advertising campaign management, email marketing automation, analytics dashboards, client portals, and related services for marketing agencies and businesses.

1. Acceptance of Terms

By creating an account, accessing, or using the Platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" and "your" refer to that entity.

If you do not agree to these Terms, you must not access or use the Platform. Your continued use of the Platform after any modifications to these Terms constitutes acceptance of the revised Terms.

2. Account Registration

To use the Platform, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide truthful and accurate registration information
• Maintain and promptly update your account information to keep it current
• Keep your password secure and not share it with any third party
• Notify us immediately at hello@qwebmaster.com if you suspect unauthorized access to your account
• Accept responsibility for all activity conducted through your account, whether or not authorized by you

You may invite team members and create client portal accounts under your subscription. You are responsible for ensuring that all users under your account comply with these Terms. QWEB reserves the right to suspend or terminate accounts that contain false or misleading information.

3. Subscription and Billing

Access to the Platform requires a paid subscription. By subscribing, you agree to the following billing terms:

• Subscription Plans. We offer monthly and annual subscription plans. Plan details, pricing, and included features are described on our pricing page and may be updated from time to time.
• Payment. All fees are charged in advance on a recurring basis (monthly or annually, depending on your selected plan). Payment is due immediately upon subscription activation and on each renewal date thereafter.
• AI Usage Costs. Your subscription includes a designated allocation of AI processing capacity. Usage beyond your plan's included allocation may incur additional charges based on the AI providers and models utilized (including but not limited to content generation, analytics, ad optimization, and email marketing automation). Current overage rates are available in your account settings.
• Automatic Renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel auto-renewal at any time through your account settings or by contacting us.
• Price Changes. We may adjust subscription pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing period following the notice.
• Refunds. Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access to the Platform until the end of your current billing period.
• Taxes. All fees are exclusive of applicable taxes. You are responsible for paying any sales, use, VAT, or similar taxes imposed by any jurisdiction on the transactions contemplated by these Terms.

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. When using QWEB's AI-powered features -- including content generation, social media posting, advertising management, and email campaigns -- you are solely responsible for reviewing, approving, and publishing any output. Specifically, you agree not to:

• Use the Platform to generate, distribute, or promote content that is unlawful, defamatory, fraudulent, obscene, or otherwise objectionable
• Publish AI-generated content without appropriate review, particularly for regulated industries (healthcare, finance, legal)
• Use the Platform to send unsolicited bulk communications or spam through any integrated channel, including email, social media, or advertising networks
• Attempt to circumvent AI usage limits, budget controls, or rate-limiting mechanisms
• Access or attempt to access other customers' accounts, data, or client portals
• Reverse-engineer, decompile, or disassemble any part of the Platform or its AI models
• Use automated scripts, bots, or scrapers to interact with the Platform outside of our documented APIs
• Interfere with or disrupt the integrity, performance, or availability of the Platform or its underlying infrastructure
• Resell, sublicense, or redistribute access to the Platform without our prior written consent
• Use the Platform in violation of any applicable advertising, data protection, or anti-spam regulations, including but not limited to CAN-SPAM, GDPR, and CCPA

We reserve the right to investigate and take appropriate action against any violation of this section, including suspending or terminating your account and reporting illegal activity to law enforcement authorities.

5. Intellectual Property

Platform Ownership. The Platform, including its source code, design, architecture, AI agent systems, analytics engines, user interface, documentation, and all related intellectual property, is and remains the exclusive property of QWEB Inc. These Terms grant you no rights to our intellectual property except the limited license to use the Platform as described herein.

Your Content. You retain all rights to the data, brand assets, creative materials, and other content you upload to the Platform ("Your Content"). By uploading Your Content, you grant QWEB a non-exclusive, worldwide, royalty-free license to use, process, store, and display Your Content solely for the purpose of providing and improving the Platform services, including feeding it to AI models for content generation and analysis.

AI-Generated Output. Content generated by the Platform's AI agents -- including social media posts, ad copy, email campaigns, marketing strategies, analytics insights, and image prompts -- is produced for your use. Subject to the rights of any third-party AI providers, you own the output generated specifically for your account. However, you acknowledge that AI-generated content may not be unique, and similar or identical output may be produced for other customers.

Feedback. Any suggestions, ideas, or feedback you provide regarding the Platform may be used by QWEB without restriction or obligation to you.

6. Data Handling and Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Platform, you consent to our data practices as described in the Privacy Policy.

In the course of providing services, the Platform may process data from third-party integrations you connect, including but not limited to:

• Social media accounts (Meta, Instagram, Facebook) and their associated analytics
• Advertising platforms (Meta Ads, Google Ads) including campaign performance data
• Email marketing platforms (Klaviyo, Mailchimp) including subscriber data and campaign metrics
• E-commerce platforms (WooCommerce, Shopify) including order and revenue data
• Analytics services (Google Analytics) including website traffic and user behavior data
• Email accounts (Gmail, Outlook, iCloud, and other IMAP providers) connected for inbox management

You are responsible for ensuring that you have the necessary rights and permissions to connect third-party accounts and process data through the Platform. Integration credentials are encrypted at rest using AES-256-GCM encryption. We do not sell your data or your clients' data to third parties.

When AI features are used, relevant data from your account may be sent to third-party AI providers (such as Anthropic, Google, and OpenAI) for processing. These providers process data in accordance with their respective terms of service and data processing agreements. We select providers that commit to not using your data to train their models.

7. Client Portals and End Users

The Platform allows you to create client portal accounts for your own customers or stakeholders ("End Users"). You are responsible for:

• Ensuring End Users are informed about and consent to applicable data processing
• Managing End User access levels and permissions appropriately
• Any content or data that End Users access or interact with through client portals
• Complying with your own obligations to End Users under your agreements with them

QWEB is not a party to any agreement between you and your End Users. You agree to indemnify QWEB against any claims arising from your End Users' use of client portals.

8. Service Availability and Support

We strive to maintain high availability of the Platform but do not guarantee uninterrupted or error-free service. The Platform may be temporarily unavailable due to scheduled maintenance, infrastructure updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

The Platform depends on third-party services including AI providers, social media APIs, advertising platforms, and email services. Changes, outages, or deprecations by these third parties may affect Platform functionality. We are not liable for service disruptions caused by third-party providers.

9. Limitation of Liability

Total Exclusion of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE QWEB PARTIES SHALL HAVE NO LIABILITY WHATSOEVER TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, AI-GENERATED OUTPUT, AUTOMATED ACTIONS, OR ANY SERVICES PROVIDED HEREUNDER. YOU EXPRESSLY WAIVE AND RELEASE THE QWEB PARTIES FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE PLATFORM. IN JURISDICTIONS THAT DO NOT ALLOW THE COMPLETE EXCLUSION OF LIABILITY, THE QWEB PARTIES' TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

AI Output Disclaimer. You acknowledge and agree that all AI-generated content, marketing strategies, analytics insights, advertising recommendations, budget optimization suggestions, performance predictions, and automated actions provided by the Platform are produced by automated systems and may contain errors, inaccuracies, biases, or inappropriate content. QWEB DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF ANY AI-GENERATED OUTPUT. You are solely and exclusively responsible for reviewing, validating, and approving all AI output before acting on it, publishing it, or distributing it to any audience, client, or third party.

Campaign and Marketing Performance. QWEB is not responsible for the performance, results, or outcomes of any advertising campaigns, email marketing campaigns, social media content, or marketing strategies managed or suggested through the Platform, including but not limited to: financial losses from ad spend, low engagement rates, poor conversion rates, ad account suspensions by third-party platforms, email deliverability issues, or any negative impact on brand reputation.

Automated Actions. If you enable automated features (auto-posting, auto-ads management, auto-email sending), you accept full responsibility for all automated actions performed by the Platform on your behalf. QWEB shall not be liable for any damages resulting from automated actions, including content published without human review, ads created without manual approval, emails sent to subscriber lists, or budget spent on advertising campaigns.

Client Damages. QWEB SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, CLAIMS, OR LIABILITIES SUFFERED BY YOUR CLIENTS, END USERS, OR ANY THIRD PARTY AS A RESULT OF YOUR USE OF THE PLATFORM. You are solely responsible for your relationship with your clients and for any representations you make to them regarding the Platform's capabilities or output.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. QWEB EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

QWEB DOES NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) AI-GENERATED CONTENT WILL BE ACCURATE, ORIGINAL, OR FREE FROM BIAS; (C) INTEGRATION WITH THIRD-PARTY PLATFORMS WILL REMAIN AVAILABLE OR FUNCTION WITHOUT INTERRUPTION; OR (D) ANY MARKETING RESULTS, REVENUE PROJECTIONS, OR PERFORMANCE METRICS SUGGESTED BY THE PLATFORM WILL BE ACHIEVED.

11. Indemnification

You agree to indemnify, defend, and hold harmless QWEB Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) content you or your End Users publish, distribute, or create using the Platform; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; (e) your infringement of any third-party intellectual property or privacy rights; or (f) disputes between you and your End Users or clients.

12. Assumption of Risk

By using the Platform, you expressly acknowledge and assume the following risks:

• AI Limitations. Artificial intelligence systems are inherently imperfect. AI-generated content may be factually incorrect, contextually inappropriate, culturally insensitive, legally problematic, or otherwise unsuitable for publication.
• Automated Actions. Enabling automated posting, ad management, or email sending carries inherent risks including publishing unwanted content, spending advertising budget on underperforming campaigns, or sending emails with errors.
• Third-Party Dependencies. The Platform relies on third-party APIs and services that may change, become unavailable, or impose new restrictions without notice.
• Financial Risk. Marketing activities inherently involve financial risk. Ad spend and marketing investments managed through the Platform may not produce the desired return on investment.
• Reputational Risk. Content published through the Platform may affect your brand reputation or your clients' brand reputation in ways that are difficult or impossible to reverse.

YOU ACCEPT ALL SUCH RISKS AND AGREE THAT QWEB SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES RESULTING FROM THE MATERIALIZATION OF ANY SUCH RISKS.

13. Termination

By You. You may cancel your subscription and terminate your account at any time through your account settings or by contacting us at hello@qwebmaster.com. Upon cancellation, your access continues through the end of your current billing period. After termination, your account data will be retained for 30 days to allow for data export, after which it will be permanently deleted.

By QWEB. We may suspend or terminate your access to the Platform immediately and without prior notice if: (a) you breach any provision of these Terms; (b) your payment method fails and is not resolved within 14 days; (c) we are required to do so by law or a governmental authority; or (d) your use of the Platform poses a security risk or may cause harm to other customers or third parties.

Effect of Termination. Upon termination, your right to use the Platform ceases immediately (or at the end of the billing period for voluntary cancellation). All client portal accounts under your subscription will also be deactivated. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property, limitation of liability, indemnification, and governing law.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to the personal jurisdiction of such courts.

Mandatory Arbitration. Any dispute that cannot be resolved through informal negotiation within 30 days shall be finally settled by binding arbitration under the rules of the American Arbitration Association. The arbitration shall take place in Wilmington, Delaware, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against QWEB.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email (sent to the address associated with your account) and by posting a prominent notice on the Platform at least 15 days before the changes take effect. Non-material changes, such as formatting or clarifications, may be made without advance notice.

Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription before the changes take effect.

16. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and QWEB with respect to the Platform.
• Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. QWEB may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
• Force Majeure. QWEB shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, or third-party service failures.
• No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: